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40/56GbE
Cost-effective 10GbE!
Deliver Higher Application Performance!
Low Latency 40 Gigabit Ethernet End-to-End Solutions

M-1 Global Support Services

Mellanox has been the InfiniBand interconnect leader for the past decade having successfully deployed millions of high-performance computing nodes in the world's largest and most efficient InfiniBand clusters. Our team of support experts have a combined experience of over 50 years in deploying the most challenging and leading-edge InfiniBand clustering technology over several generations across a wide variety of applications in High-Performance Computing and Enterprise Data Centers. Mellanox is unique in its ability to support end-to-end solutions inclusive of silicon, firmware, host software stacks, adapter cards, switch systems, gateway systems, fabric management software and cables. The Mellanox M-1 Global Support Services plans allow you to put that expertise to work for you in a manner that suite your requirements.

Maximize your investment in Mellanox equipment

Features Bronze (Hardware-only) Silver (HW/SW) Gold (HW/SW)
Software/Firmware updates Web Only
Access to Customer Support Portal No
Phone Support Access No 8/5 M-F 24/7
Escalation/Response Times None 4 hours 2 hours
Product coverage Hardware Repair
Assistance Only
Hardware
Firmware
Host Software FabricIT
Hardware
Firmware
Host Software FabricIT
On-site Professional Services Add-on No Yes – Fee Based Yes – Fee Based
RMA/Warranty Policy Shipped Next Business Day Shipped Next Business Day Shipped Next Business Day