M-1 Global Support Services

The Mellanox team of support experts have a combined experience of over 50 years in deploying the most challenging and leading-edge networking technology over several generations across a wide variety of applications in High-Performance Computing and Enterprise Data Centers. Mellanox is unique in its ability to support end-to-end solutions inclusive of silicon, firmware, host software stacks, adapter cards, switch systems, gateway systems, fabric management software and cables. The Mellanox M-1 Global Support Services plans allow you to put that expertise to work for you in a manner that suite your requirements.

Maximize your investment in Mellanox equipment

Features	Bronze (Hardware-only)	Silver (HW/SW)	Gold (HW/SW)
Software/Firmware updates	Web Only
Access to Customer Support Portal	No
Phone Support Access	No	8/5 M-F	24/7
Escalation/Response Times	None	4 hours	2 hours
Product coverage	Hardware Repair Assistance Only	Hardware Firmware Host Software FabricIT	Hardware Firmware Host Software FabricIT
On-site Professional Services Add-on	No	Yes – Fee Based	Yes – Fee Based
RMA/Warranty Policy	Shipped Next Business Day	Shipped Next Business Day	Shipped Next Business Day