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Project Delivery Services – Remote Service Hours Package

Benefits
With years of extensive hands-on experience, the Mellanox Services team enables customers and partners to focus on their core business while we do the heavy lifting. Our expert Field Service Engineers are backed up by our three-tier Support team, subject matter experts, and direct access to Engineering for exceptional instances. By choosing Mellanox Services, customers and partners can expect to reduce time-to-production, ensure their staff is fully knowledgeable with Mellanox solutions, and increase overall ROI.

Description
The Remote Service Hours package is designed to accelerate the designing, installation, configuration, and tuning of Mellanox InfiniBand fabrics and Mellanox Ethernet networks.

Services
Mellanox Remote Service Hours package includes design, development and tuning services, conducted by Mellanox experts, as well as remote support for installation, configuration, and fabric diagnostic.

Project Management
Mellanox will assign a dedicated Project Delivery Manager (PDM) to be the point-of-contact pre and post delivery. The PDM will provide a SOW detailing the scope of work to be completed by Mellanox. The PDM will coordinate with end users, OEMs, resellers, and Mellanox internal resources and will arrange the delivery of the requested services.

Package Offering and Duration
Minimum order quantity is 15 hours- hours will be invoiced only after utilization. The package is valid for 2 years. All non-utilized hours will be invoiced once the package expired. All hours will be delivered remotely.

Ordering Part Number Description Quantity
GPS-RMT -DEV-1 Expert Design/ Development/ Tuning  Service – 1 hour (remotely conducted)  billed per hour. Minimum order quantity (MOQ)- 15
Minimum order quantity (MOQ)- 15