Mellanox Care – Monitoring & NOC Services
Regular performance analysis is essential to ensure that your Mellanox solution is aligned with your business objectives and the latest Mellanox technology. Our Monitoring and NOC Services constantly examine your solution for any potential faults before they occur, giving you the peace of mind that issues are identified and addressed before they become problems. The end result is increased ROI and lower system maintenance costs.
Mellanox experts deliver proactive maintenance services using the latest, most accurate diagnostic and monitoring tools, and share efficient processes and best practices that address your specific business requirements. A dedicated engineer will constantly oversee the production environment on a virtualized PC infrastructure in your time zone, as if located in your office.
- Remote NOC, network management and monitoring services
- Dedicated service engineer
- Tier 1, 2, and 3 support
- Ongoing fault and trouble management
- Trouble reporting and management
- Fault analysis and reporting
- Performance monitoring – alarms and real-time alerts
- Scalable, cost-effective services