Onsite Services

 

Many businesses today face the challenges of lack of knowledge, lack of resources and ever changing business needs, making it increasingly difficult to maximize ROI from technological solutions.

Mellanox Onsite or Remote Managed Services enable you to focus on your core business while we do the heavy lifting. This guarantees that your system is always performing at its best, saving you time and money in the long run, and increasing your ROI.

Onsite or remotely, with full-time or part-time dedicated maintenance coverage adapted to your specific needs, we provide you with a single point of contact for all Mellanox-related issues.

Benefits:

  • Dedicated technical account manager
  • Dedicated high-level service manager (optional)
  • Dedicated help desk team (optional)
  • Quick escalation to Tier 2 and Tier 3 support
  • Case summaries
  • Management of installations of software updates
  • Real-time health monitoring and diagnostics
  • Proactive maintenance
  • Activity overview and reports
  • Capacity-planning consulting
  • Customized upgrade process
  • Multisite management per request
  • Additional customized services, development services, and more

 

Proactive Maintenance & System Health Check

When it comes to fundamental technologies like InfiniBand and Ethernet, preventive measures ensure that you avoid faults and issues, enabling your solution to work at full capacity and efficiency. This proactive approach prevents any threats of downtime and saves unnecessary costs for your company.

Our experts will inspect your system thoroughly using diagnostic tools and methodologies, providing you with a detailed health check report of what needs to be investigated further or fixed. This can be done on a quarterly basis, or twice a year, as per your requirements.

Benefits:

  • System inspection
  • Reporting
  • Fabric maintenance
  • Switch maintenance