Mellanox Technologies Quality and Reliability
Committed to quality, Mellanox Technologies has implemented an integrated quality management system based on best known methods and standards (e.g., ISO9001:2000). This commitment expresses itself throughout our processes: from managerial procedures, through development and operating practices, to testing and monitoring of output.
Mellanox Technologies' commitment to Quality extends across every employee and into every aspect of our business including semiconductor, system, cable, and software design and manufacturing. The overarching goal is to supply our customers with the best solutions and guarantee their satisfaction. In order to ensure robust, simple and elegant solutions, Mellanox follows these major principles:
- Use proven technologies
- Design for test, manufacturability and reliability
- Design with margins
- Strive for zero defects
- Work with best-in-class manufacturing partners
- Provide close customer support
- Maintain a culture of quality and continuous improvement
- Predict and ensure repetitive high quality results
Quality at Mellanox -- Quality As A Way Of Life
Mellanox has established a Quality Management System that provides a management framework spanning all activities -- from product development to high volume manufacturing -- through which Mellanox achieves its goals of high product quality, highest customer satisfaction, and continuous improvement in all aspects of company business. At Mellanox we believe that good quality also results in lower costs.
To ensure the best quality, reliability and interoperability of its products, Mellanox maintains a most advanced and comprehensive testing environment, including in-house testing labs. This environment enables running real applications and verifying their “endtoend’ performance, and thus guarantees that Mellanox delivers most reliable and compatible products.
Mellanox employs a three-pronged approach in devising and administering continuous improvement activities:
- Leveraging on first-tier vendors’ systems
By using mature mainstream manufacturing processes, Mellanox achieves lower defect densities and better process quality and reliability.
- Proactive internal quality control
Mellanox tracks key performance and quality parameters to monitor and alert for deviations from healthy behavior. Moreover, all changes are closely monitored and approved through a special Change Control Board (CCB) to ensure no impact on quality.
Mellanox also runs a well-defined Supplier Management process, which includes the identification and selection of suppliers with the capability to meet Mellanox needs and requirements. The process also determines the criteria for selection, evaluation and qualification of suppliers.
- Reactive damage containment, recovery and root-cause identification
Mellanox implements Customer Corrective Action Report (CCAR) procedures and conducts postmortem activities for completed projects and discovered issues.
Mellanox incorporates principles of customer-perceived quality as part of Mellanox's quality system by learning customer quality and reliability expectations. Moreover, upon customer line fallouts, data is collected and analyzed in order to implement/suggest corrective and preventive actions. Changes to our products are communicated to customers through Product Change Notifications (PCNs). Various reports of characterization, reliability tests, and qualification are available to our customers.
Customer satisfaction is measured throughout key performance parameters, interaction with customers, and annual customer surveys.
The maturity of Mellanox products is characterized by a comprehensive qualification matrix of three levels that correlates to manufacturing volumes. These qualification levels are based on system validation confidence level, production test coverage, device characterization, and exhaustive reliability testing.
Mellanox IC devices are designed and tested for reliability in accordance to JEDEC standards. IC life-time and MTBF predictions are performed for hardware failures (e.g., HTOL and Temp Cycle) and for soft error rates (of the single device and in large clusters).
Mellanox systems are designed and tested for reliability in accordance to IPC standards. Reliability demonstration tests such as DVT, EVT, HALT, and HASS, are performed to predict product performance, robustness, life-time and MTBF.
Mellanox Technologies has an integrated history of environmental commitment and continues to advance its environmental policy. All of Mellanox’s manufacturing partners are ISO 14001 certified.
Mellanox is committed to comply with all applicable laws and regulations, and to ensure that its products are under the following directives:
- Restriction of Hazardous Substances (RoHS) directives
- Registration, Evaluation, Authorization and Restriction of Chemicals (REACH)
- Waste Electrical and Electronic Equipment (WEEE) directive
- International standards for safety and electromagnetic radiation
Mellanox's products enable the design of green datacenters, with power management for energy savings.
WEEE Directive (2002/96/EC)
The Waste Electrical and Electronic Equipment Directive (WEEE) applies to companies that manufacture, sell, distribute, recycle or treat electrical and electronic equipment to consumers in the European Union (EU). It covers all large and small household appliances, IT equipment, radio and audio equipment, electrical tools and telecommunications equipment. The directive aims to reduce the waste arising from electrical and electronic equipment and to improve the environmental performance of all those involved in the life cycle of these products.
WEEE Recycling/Disposal Instructions
Mellanox products are within the WEEE directive under B2B IT and telecommunications equipment category. The Wheelie Bin symbol found on the product or in the owners manual indicates that this product must not be disposed of with other waste. For product waste disposal, please contact your local distributor or reseller. For dismantling instructions for recycling, please visit the Mellanox Dismantling Procedures page.
Since 2008, Mellanox Technologies has been undergoing annual ISO audits by the Standards Institution of Israel to ensure that Mellanox's design, development and supply of ICs, electronic boards and systems, and interconnect products are in compliance with the Quality Management Standard SI ISO 9001:2008. Click here for the compliance certificate.