Mellanox NIC Support

Mellanox Technical Support provides a basic technical support package for Mellanox Ethernet Network Interface Cards (NIC).

The support package includes the following features:

  • Assistance with initial driver installation
  • Assistance with driver basic configuration
  • Basic performance tuning
  • PXE bring up and configuration

Scope of support and limitations

  • Driver installation and support can be provided with accordance to the driver official release notes
  • For cases where the driver is provided by the OS manufacture ("Inbox Driver"), basic driver troubleshooting will be provided before redirecting to the OS vendor.
  • Ethernet cards purchased through OEMs may be redirected to the appropriate OEM for further support
  • 9x5 TAC eSupport - E-mail based
  • Toll free TAC access (normal business hours for US/EMEA/APAC TAC centers)
  • In case of HW malfunction, please refer to Mellanox RMA with accordance to your specific HW coverage

Mellanox recommends installing the latest available driver for your card.

Contacting Mellanox Support

Customers may obtain technical assistance in one of the following ways:

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